New director leads repair firm’s expansion

A national repair firm has taken on a new director as it plans another year of expansion.

 0800 Repair, based in Chester-le-Street, County Durham, has appointed a former British Gas director to help with its ambitious plans for the future.

 Alan Johnson, 48, joined 0800 Repair as the new Group Operations Director on October 1 and is responsible for driving commercial performance across the Group to help the firm grow its turnover from £14m to £25m in the next five years.

 Alan, who will carry out his work for the nationwide firm from his home in Blackpool, has an impressive career record.  As a former General Manger of British Gas, he was responsible for the operational performance of 2500 gas service and repair engineers and 400 call centre staff where he gained a national reputation for his commercial success.

 Kevin Brown, Group Managing Director at 0800 Repair, said: “It is a tremendous coup for the business that we have secured Alan’s services. His past achievements are outstanding and his experience of working with British Gas will be a huge asset for our business.

 Alan will be the key driver for the further development of 0800 Repair’s engineering network – ensuring that the franchises, approved sub contractors and employees offer a seamless, reliable and professional service to customers.

 Alan said: “It’s a really exciting opportunity for me, having spent my entire career in one industry to move to new challenges in a growing business which has attracted an excellent reputation for customer services across the region and beyond.

 “One of the main attractions in joining 0800 Repair was the drive, focus and commitment of the current team, the success they’ve already achieved and their dedication to driving business growth.”

 Kevin added: “We’re very optimistic about the future. Having launched the 0800 Repair brand in the middle of one of the worst recessions for decades, we’re proud of the company’s success over the past year and this could not have been achieved without the tremendous efforts of all our staff.

 “With this new appointment we are confident we will go from strength to strength and increase our turnover to £25m in 2015”.

 0800 Repair was born in July 2009 after a rebrand of its previous operation JTM Contracts. Founded by experienced engineers, the company is part of the Pacifica Group, also based in Chester-le-Street, which provides and sells warranties for domestic appliances. The fleet of striking yellow and black vans are instantly recognisable with the six foot screwdrivers on the top.

 The company which is built on the concept of having employees, franchisees and approved sub-contractors, has major plans for expansion with the establishment of a further 150 franchises over the next three years.

 0800 Repair currently employs more than 130 staff at its call centres and has a network of 400 sub-contracted engineers. It is in the process of creating another 60 jobs for call centre workers over the next two years – 45 of them in Chester-le-Street – as it expands.

 The company has a repair centre based in Spennymoor, County Durham; a 25,000 sq ft distribution and repair centre in Elland, West Yorkshire; an IT centre in Surbiton, Surrey, and call centres in Chester-le-Street and Rotherham.

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